Effective crisis communication
By Brant Skogrand, APR, MBC A crisis, or a “people-stopping, showstopping event that creates victims” according to crisis communications expert Jim Lukaszewski, ABC, APR, Fellow PRSA, can create major havoc for an organization. One aspect particularly known to cause hand-wringing for CEOs is the negative media coverage that usually accompanies a crisis. Lukaszewski, however, never worries about…